Quantifying the Effectiveness of Interventions in Workflows

Do Reminders Actually Work?

A business process is a collection of steps or tasks which are sequenced to achieve an ultimate objective.

It’s common to monitor the progress of individual task assignments and send reminders to the assignee if the task completion is late.

This paper examines the key question related to intervention: does intervention actually reduce business
process cycle times, and, if so, by how much? 

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